Privacy Policy

Last Updated: August 21, 2025

1) Purpose of This Policy

XTIDE Clean (“XTIDE”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you interact with our Website xtideclean.com, make an enquiry, or use our cleaning services.

This Policy is written in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Website or submitting your details to us, you acknowledge and agree to this Privacy Policy.

2) Who We Are & Contact

Business Name: XTIDE Clean

Location: Perth Metropolitan Area, Western Australia.

Contact Details:

3) What Information We Collect

We only collect the personal information reasonably necessary to provide and manage our Services. The types of data include:

  • Information You Provide Directly
    • Name
    • Contact number
    • Email address
    • Address of premises (for service quotation and performance)
    • Service details you request (type of cleaning, preferred schedule, special notes)
  • Technical Data (Automatically Collected)
    • Minimal system information such as IP address, device type, and browser type (standard server logs) to keep the Website secure.
    • We do not actively use tracking cookies, analytics scripts, advertising pixels, or profiling technologies.
  • Optional Information
    • If you email or call us directly, we may store the contents of that communication for record-keeping and customer service purposes.

4) How We Collect Information

  • Contact & Quote Forms: Information you provide voluntarily via Website forms.
  • Direct Communications: Phone calls, WhatsApp, SMS, or emails initiated by you.
  • Service Delivery: When you engage us to provide cleaning services, we may collect necessary details to complete the job.
  • Website Use: Limited technical information is automatically logged for operational and security purposes.

5) How We Use Your Information

We use your personal information strictly for service-related purposes, including:

  • Responding to Enquiries & Quotes – to provide accurate service estimates.
  • Booking & Scheduling – to coordinate visits and ensure availability.
  • Customer Communication – sending confirmations, reminders, updates, or responses to your messages.
  • Service Delivery – ensuring our staff can access and complete the requested cleaning service.
  • Internal Records – maintaining business and insurance compliance, staff accountability, and quality management.
  • Legal Obligations – complying with tax, insurance, and regulatory requirements.

We do not use your data for:

  • Unsolicited marketing
  • Selling to third parties
  • Automated decision-making or profiling

6) Legal Basis for Processing (Australian Privacy Principles)

Under the APPs, we rely on the following grounds:

  • Consent – You voluntarily provide information when completing a form or contacting us.
  • Contractual Necessity – We need certain details to deliver cleaning services you request.
  • Legitimate Interest – For internal business administration, quality control, and reasonable operational needs.
  • Legal Obligation – Where retention or disclosure is required under Australian law.

7) Disclosure & Third-Party Sharing

We do not sell, rent, or trade your personal data.

We may share your data only in these limited circumstances:

  • With our staff or contractors delivering cleaning services at your request.
  • With insurers or regulators if required in connection with a claim or audit.
  • If legally required by law enforcement, court order, or applicable regulations.

The Website does not integrate external third-party analytics, advertising networks, or payment gateways.

8) Data Security

XTIDE implements reasonable technical and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our staff members hold Police Clearance, and we carry Public Liability Insurance up to $20 million, which also supports customer confidence in our handling of sensitive information.

Despite precautions, no system is entirely secure. We cannot guarantee absolute protection of information transmitted electronically, but we aim to reduce risks to the minimum reasonable level.

9) Data Retention

Personal data collected for enquiries or quotes is retained only as long as reasonably necessary to provide the requested service, comply with legal obligations, or resolve disputes.

If you do not proceed with a service, your contact details are usually deleted after a reasonable period (unless there is an ongoing enquiry).

If you proceed with a service, data may be retained for business records, tax obligations, and warranty/insurance coverage purposes.

When retention is no longer required, information is securely destroyed or anonymized.

10) Your Privacy Rights

As a user in Australia, you have the following rights under the Privacy Act:

  • Access – You can request a copy of the personal information we hold about you.
  • Correction – You can request corrections if you believe your data is inaccurate, incomplete, or out of date.
  • Deletion – You can request deletion of personal data, subject to legal/business retention obligations.
  • Withdrawal of Consent – If we rely on your consent, you may withdraw it at any time.
  • Complaints – You may lodge a privacy-related complaint with us directly or escalate to the Office of the Australian Information Commissioner (OAIC) if unresolved.

11) Cookies & Tracking

The XTIDE Website currently does not use marketing or tracking cookies.

Only minimal functional cookies (if any) may be used to maintain secure session connections or form submissions.

If cookie usage changes in the future, this Policy will be updated accordingly.

12) Children’s Privacy

Our services are intended for property owners, tenants, and businesses. We do not knowingly collect personal data from children under 18.

If you believe a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such data.

13) Policy Updates

This Privacy Policy may be revised from time to time to reflect legal, operational, or technological changes.

Updated versions will be posted on the Website with the “Last Updated” date shown at the top.

Continued use of the Website or Services after changes indicates acceptance of the revised Policy.

14) Complaints & Contact

If you have concerns about how we handle your personal information, please first contact us:

We will acknowledge and investigate complaints promptly and fairly.

If unresolved, you may escalate your concern to:
Office of the Australian Information Commissioner (OAIC)